Vietnam Airlines reviews give travelers a quick look at cabin comfort, onboard service, staff behavior, meals, and overall flight experience.
In August 2026, we will look at passenger ratings and feedback to help you decide whether Vietnam Airlines is worth flying for your next trip.
How Do Skytrax And APEX Rate Vietnam Airlines?
Vietnam Airlines holds a 4-star Skytrax rating, which it has maintained for several years.
The rating looks at both the airline’s airport and onboard services, including seats, amenities, meals, in-flight entertainment, cleanliness, and staff service.
This puts Vietnam Airlines among full-service airlines rather than low-cost carriers.
Vietnam Airlines also received a 5-star customer rating from APEX, based on passenger feedback.
The rating reflects improvements aimed at making flights more comfortable and the overall service experience better.
Skytrax and APEX use different methods to rate airlines. Skytrax focuses on expert assessments of products and service standards, while APEX relies on passenger feedback.
Strong scores from both give travelers two different views of what Vietnam Airlines offers.
How Reliable Are Airline Review Sites?
It is worth checking airline reviews with some care. Skytrax closed its long-running passenger review platform, AirlineQuality.com, after identifying a high level of fake reviews across major airline review sites.
AI-generated feedback has also made the issue harder to spot.
When checking Vietnam Airlines reviews, look for verified booking reviews and confirmed itineraries.
It also helps to compare common patterns across several sources instead of relying on one very positive or very negative review.
What Do Passengers Say About Vietnam Airlines Economy Class?
Most Vietnam Airlines travelers fly in Economy Class, and passenger reviews often highlight a few common aspects of the experience.
- Meals and service: Free food, drinks, and attentive crew often receive positive feedback.
- Helpful cabin crew: Passengers praise staff who offer extra help when travelers feel unwell.
- Seat comfort: Older aircraft may have worn seats, while newer planes tend to get better reviews.
- Boarding: Some passengers find boarding less organized when different cabin classes board together.
What Do Passengers Say About Vietnam Airlines Premium Economy and Business Class?
Business Class reviews often focus on seat comfort and cabin setup, as Vietnam Airlines uses different seat types across its long-haul flights.
- Seats and cabin layout: Newer Airbus A350 and Boeing 787 aircraft offer a 1-2-1 layout, direct aisle access, and lie-flat seats. Older A350s may have a different seat design with less privacy.
- Amenities: Business Class includes an amenity kit, pillow, blanket, slippers, eye mask, and other travel essentials. The lie-flat seat also adds comfort on long flights.
- Food: Vietnamese-style dishes often receive good feedback, with hot meals available even on some early morning flights.
What Do Passengers Criticize?
- Limited Wi-Fi: Wi-Fi is not available on some long-haul flights, which can disappoint Business Class travelers.
- Short-haul seats: Business Class on A321 flights uses recliner seats, offering fewer benefits over Economy on shorter routes.
- Older entertainment systems: Some aircraft have dated in-flight entertainment systems compared with newer airline cabins.
How Does Vietnam Airlines Compare With VietJet?
If you are comparing Vietnam Airlines with VietJet, the main difference comes down to price, comfort, and included services.
Vietnam Airlines has a 4-star Skytrax rating, while VietJet holds a 3-star rating. Vietnam Airlines tickets also commonly include services such as checked baggage and meals, while VietJet often charges extra for these add-ons.
VietJet can cost less upfront, making it appealing for budget travelers. Vietnam Airlines may offer better value for passengers who want more comfort and fewer extra charges during the trip.
Both airlines also hold strong safety ratings from AirlineRatings, so safety is less of a deciding factor than the overall travel experience.
What Are The Most Common Complaints In Vietnam Airlines Reviews?
Passenger reviews also point to a few recurring issues that are worth checking before booking your Vietnam Airlines flight:
- Technical delays: Some passengers report delays caused by technical checks or issues found before departure.
- Older seats: Worn upholstery and less comfortable padding appear in some reviews, mainly on older aircraft.
- Accessibility support: Travelers using wheelchair services recommend arranging assistance early and confirming it before the flight.
- Boarding process: Mixed boarding groups can make the process feel slower and less organized on some flights.
Should You Fly With Vietnam Airlines?
Based on passenger ratings and reviews, Vietnam Airlines offers a solid full-service flying experience.
Travelers often praise the food, helpful cabin crew, and Business Class seats on newer Airbus A350 and Boeing 787 aircraft.
The airline also receives positive feedback for its service compared with many budget carriers. Travelers looking for a better deal can also use a 20% off Vietnam Airlines promo code when an eligible offer is available.
The main drawbacks involve inconsistent seat quality, older entertainment systems, and boarding issues on some flights.
If you are choosing between Vietnam Airlines and a low-cost airline, Vietnam Airlines may suit you better when you want meals, baggage, and added comfort included with your fare rather than simply chasing the cheapest ticket
Conclusion
Vietnam Airlines reviews suggest that the airline is a good choice for travelers who value comfort, included meals, baggage, and attentive cabin service.
Its 4-star Skytrax rating and strong passenger feedback support its position as a full-service carrier.
The experience can vary by aircraft, with older planes receiving more complaints about seats and entertainment.
Boarding can also feel less organized on some flights. Still, for longer routes, especially on newer A350 and 787 aircraft, Vietnam Airlines offers a comfortable experience that can justify paying more than a low-cost fare.
Frequently Asked Questions
Is Vietnam Airlines a good airline?
Yes, Vietnam Airlines is rated as a strong full-service airline, with a 4-star Skytrax rating and 5-star APEX customer satisfaction rating. It receives positive feedback for food, cabin crew service, and long-haul Business Class.
Is Vietnam Airlines better than VietJet?
For comfort and reliability, Vietnam Airlines generally gets stronger reviews. It has a higher Skytrax rating, a newer average fleet age, and includes baggage and meals with the fare. VietJet is often cheaper but receives more complaints about delays.
Is Vietnam Airlines Business Class a Good Choice?
Reviews are strongly positive on the A350 and 787, where the 1-2-1 lie-flat seats and Vietnamese-inspired meals stand out. Short-haul Business Class on the A321 gets more mixed reviews, as the recliner seats offer a smaller upgrade over Economy.
Are Vietnam Airlines flights safe?
Vietnam Airlines holds a top safety rating from AirlineRatings and has previously earned a 5-star COVID-19 safety certification from Skytrax for its health and hygiene protocols, along with its standard 4-star airline rating.
Why did Skytrax’s review site close down?
Skytrax closed its passenger review platform, airlinequality.com, after finding that around 30% of submitted reviews across major sites were fake, which it linked to the growing use of AI-generated fraudulent feedback. Compare airline reviews across multiple trusted sources instead of relying on one website alone.
Does Vietnam Airlines have Wi-Fi on board?
Coverage is inconsistent. Some long-haul Business Class flights may not offer Wi-Fi, so check with the airline for your specific aircraft and route before relying on it.
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